Disappointed Customer

Yesterday I took the day off to bring Jake and Bryce to the Dentist, get their hair cut, shop for school clothes, etc. My dentist appointment was a 9 a.m. I arrived promptly at 9 a.m., got a rude look from the harried (and not so bright) receptionist and was told that my appointment was at 8:15. What??? Huh?? So, I reluctantly left, pissed off at her, but even more peeved at myself for screwing up... or so I thought.

I get my car washed at Johnny's. No one in line. Get car back, inside area still sticky between kids seats and foot prints on the back of both seats.

Go to Stride Rite in Sarasota to buy kids shoes for school. One grumpy old guy on the floor, ten moms ready to use "buy one get one 1/2 off coupon." He is downright nasty, rude and can't seem to find even ONE pair of shoes that I like in our size. More rudeness at the cash register when I try to use the coupon, and even more when I tell him the one pair we got was priced at $5.00 a pair instead of $19.99.

Go next door to Cost Cutters hair cutting place. Lady is nice enough -- just barely social, but I understand, not everyone has a great day everyday... but the cut on both of them is pretty crappy. Bryce's bangs are too short, back is uneven and she missed a huge chunk in the front. Jake has a huge piece in the back that I have to fix when I get home. (I didn't notice it right away or I would have had her fix it.)

Lunch at Pincher's Crab Shack -- awesome! Lady is really sweet, food is good and she is nice to the kids.

Go home. Find the appointment card for the dentist appointment at 9 a.m. I was right. Drive all the way back to dentist because they won't answer the phone, answering service is picking up. What do I get? Not even an apology.

What the hell happened to customer service? I am over it. Would much rather shop on-line and not have to deal with people who truly do not care at all about the people they serve. It is a scary statement about the state of our society and country.